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We've put together some of our most frequently asked questions below. If there's anything else you'd like to know, please get in touch — we're always happy to help.

How long will my order take?

  • All of our pieces are made to order.
  • Orders will be dispatched within 7 business days.
  • During busier periods, our turnaround time may be slightly longer.
  • UK orders are sent via 48-hour tracked delivery.
  • International orders are sent via tracked worldwide shipping.
  • Once your order has been dispatched, you'll receive an email with your tracking number and tracking link.

Can I make changes to my order?

  • Every Ink to Thread piece is custom-made especially for you.
  • Please double-check all personalisation details before placing your order, including names, wording and spellings.
  • If you notice a mistake after ordering, please contact us as soon as possible.
  • Once we have started creating your order, we cannot guarantee that changes can be made.

What is your returns & exchanges policy?

  • As our personalised products are custom-made especially for you, we do not accept returns or exchanges on personalised items.
  • Please double-check your order and personalisation details before completing checkout.
  • When ordering clothing, please carefully check our size guide before choosing your size.
  • Personalised clothing cannot be returned or exchanged due to an incorrect size being selected.

What if my order arrives faulty?

  • If your order arrives faulty or damaged, please contact us within 7 days of delivery.
  • Please include your order number and a clear photo showing the issue.
  • Once we've received the details, we'll review the issue and help resolve it as quickly as possible.

What if I enter the wrong delivery address?

  • It is the customer's responsibility to enter a complete and correct delivery address at checkout.
  • Please double-check your address carefully before placing your order.
  • We cannot be held responsible for parcels that are lost, delayed or undelivered due to an incorrect or incomplete address provided by the customer.

Will I have to pay customs fees on international orders?

  • International orders may be subject to customs duties, import taxes or additional fees when entering the destination country.
  • Any customs or import charges are the responsibility of the customer.
  • These charges vary depending on the destination and are not included in your order or shipping cost.

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.