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We've put together some of our most frequently asked questions below. If there's anything else you'd like to know, please get in touch — we're always happy to help.

How long will my order take?

  • All of our pieces are made to order.
  • Orders will be dispatched within 7 business days.
  • During busier periods, our turnaround time may be slightly longer.
  • UK orders are sent via 48-hour tracked delivery.
  • International orders are sent via tracked worldwide shipping.
  • Once your order has been dispatched, you'll receive an email with your tracking number and tracking link.

Can I make changes to my order?

  • Every Ink to Thread piece is custom-made especially for you.
  • Please double-check all personalisation details before placing your order, including names, wording and spellings.
  • If you notice a mistake after ordering, please contact us as soon as possible.
  • Once we have started creating your order, we cannot guarantee that changes can be made.

What is your returns & exchanges policy?

  • As our personalised products are custom-made especially for you, we do not accept returns or exchanges on personalised items.
  • Please double-check your order and personalisation details before completing checkout.
  • When ordering clothing, please carefully check our size guide before choosing your size.
  • Personalised clothing cannot be returned or exchanged due to an incorrect size being selected.

What if my order arrives faulty?

  • If your order arrives faulty or damaged, please contact us within 7 days of delivery.
  • Please include your order number and a clear photo showing the issue.
  • Once we've received the details, we'll review the issue and help resolve it as quickly as possible.

What if I enter the wrong delivery address?

  • It is the customer's responsibility to enter a complete and correct delivery address at checkout.
  • Please double-check your address carefully before placing your order.
  • We cannot be held responsible for parcels that are lost, delayed or undelivered due to an incorrect or incomplete address provided by the customer.

Will I have to pay customs fees on international orders?

  • International orders may be subject to customs duties, import taxes or additional fees when entering the destination country.
  • Any customs or import charges are the responsibility of the customer.
  • These charges vary depending on the destination and are not included in your order or shipping cost.